1. Personal Information We Collect

Given the sensitive nature of family law matters, we collect comprehensive personal information to provide effective assistance. We collect personal information as follows:

• Account Information: When you create an account, we collect your name, contact information, account credentials, payment details, and transaction history.
• Family Law Related Content: We collect personal information included in documents you upload, questions you ask, forms you complete, and any input you provide to our AI services. This may include financial information, family details, property information, parenting arrangements, and other sensitive data relevant to your family law matters.
• Communication Information: If you communicate with us or use our messaging features, we collect your contact details and message contents.
• Identity Verification: We may collect information to verify your identity, including government-issued identification where necessary.

• Log Data: Information your browser or device automatically sends, including IP address, browser type, and how you interact with our Services.
• Usage Data: Information about how you use the Services, including features accessed, content viewed, and actions taken.
• Device Information: Device name, operating system, device identifiers, and browser information.
• Cookies and Analytics: We use cookies and analytics tools to improve our Services and understand usage patterns.

2. How We Use Your Information

We use personal information for the following purposes:

• To provide, maintain, and improve the Lawcaptain Services
• To generate personalised family law guidance and document preparation
• To modify, improve, and enhance artificial intelligence models
• To communicate with you about your case and our Services
• To connect you with appropriate legal services when needed
• To prevent fraud and protect the security of our systems
• To comply with legal obligations and court requirements
• To analyse usage patterns and improve user experience
• To facilitate referrals to MKI Legal Pty Ltd where appropriate

De-identified Information: We may aggregate or de-identify personal information for research, service improvement, and statistical purposes. We will not attempt to re-identify such information.

3. Disclosure of Personal Information

We may disclose your personal information in the following circumstances:

We may share your information with our related entities (MKI Legal Pty Ltd and Law Captain Pty Ltd) to provide integrated services, facilitate legal representation, or improve our technology platforms.

We engage third-party service providers for hosting, data storage, payment processing, analytics, and other business functions. These providers access personal information only as necessary to perform their services.

We may disclose information to comply with Australian law, court orders, subpoenas, or other legal processes, or to protect our rights, property, or safety.

With your permission, we may share information with your legal representatives, financial advisors, or other professionals involved in your family law matters.

If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We take reasonable steps to protect your personal information from unauthorised access, modification, or disclosure. We use industry-standard security measures appropriate for a technology startup.

We use technical and organisational security measures to protect your data from unauthorised access, loss, or misuse. Our security measures include:

• Encryption of data when it's transmitted and stored
• Access controls so only authorised staff can view your information
• Regular security monitoring and system updates
• Secure data centres with our hosting providers

5. Your Rights and Choices

You may request to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal obligations)
• Withdraw consent for certain uses of your information

To make these requests, please contact us at help@lawcaptain.com.au. We will consider requests on a case-by-case basis.

6. Cookies

We use cookies to operate our Services and improve your experience. Cookies help us remember your preferences, authenticate your account, and analyse usage patterns.

You can control cookies through your browser settings. Disabling cookies may affect some features of our Services.

7. Data Retention

We retain personal information for as long as necessary to provide our Services and comply with legal obligations. Given potential legal proceedings, we may need to retain certain information for extended periods as required by Australian law.

8. Children's Privacy

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

9. Australian Privacy Act

We are not bound to comply with the Australian Privacy Principles derived from the Privacy Act 1988 (Cth), nor do we voluntarily agree to it.

10. Cross-Border Data Transfers

We primarily store data within Australia. If we transfer personal information overseas, we will take reasonable steps to ensure appropriate safeguards are in place.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Law Captain Pty Ltd
Care of MKI Legal
Level 5, 231 Adelaide Terrace
Perth, WA 6000
Australia
Email: help@lawcaptain.com.au

Privacy Officer: For privacy-specific inquiries or complaints, you may contact our Privacy Officer at the above address.

13. Limits of This Policy

This policy only applies to information exchanged through our Services. It does not apply to information exchanged outside of the Services, such as email communication or direct communication with MKI Legal Pty Ltd.

To the full extent permitted by law, this policy does not give any person or entity legally enforceable contractual or other legally enforceable rights against us.

Effective Date: 2 June 2025